We will:

• Ensure the highest quality of service by complying with established standards and continuously auditing our performance;
• Develop advanced management and work in collaboration with the World Federation of Hemophilia, healthcare providers, and governments to design and deliver programs and services that support optimal, sustainable treatment and care;
• Promote excellence lifestyle by sharing knowledge with healthcare providers and people with haemophilia and other inherited bleeding disorders;
• Provide education and information to all people with haemophilia and other inherited bleeding disorders and their families regardless of race, religion, gender or social standings;
• Be open and transparent in all our dealings;
• Be courteous and committed in our dealings with people, respecting confidentiality and individual dignity;
• Respect professional standards;
• Accept responsibility and be accountable to the members or other appropriate bodies for all we do;
• Promote an environment for members and volunteers that is safe, productive, and characterized by teamwork, open communication, fair treatment and recognition for their contributions;
• Improve the mechanism of fundraising and use all resources responsibly.